The rental of related equipment when ordering Smile services is not provided. But, before you connect the Internet through a provider, you can buy a router from company employees. And when choosing the “Internet + TV” package, the subscriber is provided with a set-top box absolutely free of charge. If the client has a cable from another provider that does not have serious damage, you can connect Smile wired Internet at a zero price through it. A new wire and work on its implementation are provided free of charge.
When using the digital Internet tariff plans of Multiservice Networks LLC, the following nuances should be taken into account:
- To pay for Internet services online through Smile in Moscow, there is a standard advance system that involves depositing a fixed amount into the account at the beginning of each month.
- Those who sometimes find it difficult to replenish the balance of their personal account on time can use the "Trust payment" option. It is available for a maximum of 3 nights free of charge on all limited and unlimited plans.
- There is no connection blocking. But you can simply not pay for the provider's services for 3 months. The company does not charge any fines, commissions, etc. for this. After that, you can even spend wired Internet Smile back to the apartment.
- Access to the Internet, suspended for non-payment, is resumed within 2-3 minutes after the funds are deposited into the account.
- To terminate the Smile Internet tariff agreement, you need to call the Service specialists technical support or contact them through the website.
- To replenish an account, you can use your Personal Account, using the Sberbank Online option, Yandex Money and Web-Money systems, in Svyaznoy and Euroset communication stores.
To learn how to connect unlimited Internet Smile in private house or ordinary apartment customers can contact the Technical Support Service by phone around the clock or the Service Group individuals from 9:00 to 22:00, seven days a week. The provider’s employees will tell you how much it costs to connect the Internet, as well as which tariff plans are the most cost-effective for you specifically.
An application for cable Internet connection Smile involves the provision of a personal Personal Account. Through it, you can replenish the balance, receive information on provider promotions, payment statistics, activate options and much more. A forgotten access password can be restored by calling the Technical Support Service. During the conclusion of an agreement with Multiservice Networks LLC for tariff plans for home Internet, each client can optionally activate the service of SMS notifications about the state of the balance.
15
August
2015
It is possible to pay for IP-TV, Internet or telephony to ZHELNET LLC different ways, including in self-service devices and via the Internet (using the Sberbank-Online system).
Since payment is often carried out independently, it is worth paying attention to the following features:
1) Payments are accepted using the following bank details TIN 5012033955, KPP 501201001, the current account may depend on the service you have chosen or the branch (district) of the recipient's organization.
2) When paying, you should choose your region. In this case, "Mr. Moscow".
3) Payment through Sberbank-Online is possible only with a bank card.
Instructions - how to pay for SMILE - payment for telephony services via the Internet or a Sberbank terminal.
When accepting a payment through the Sberbank-Online system, switch to the "Transfers and payments" tab. You can find an organization by searching by name, TIN or current account. For example, enter the name of the recipient in the search field:
Found organizations will be reflected under the search bar.
Before proceeding with further steps, be sure to check the details on your receipt with the details of the found organization (Legal name, TIN, current account).
. Select the type of paid service: IP-TV, Internet, Telephony.
Next, fill in the data about the payer (additional details):
. Login (to pay for the Internet);
. Account number (for paying for IP-TV);
. Phone number (to pay for telephony services)
. Type of connection (for paying for telephony services)
Enter (or edit) the payment amount.
Check the final data on your payment and click the "pay" button. When carrying out through Sberbank Online, confirm the operation using an SMS password (or a password from an ATM check). When paying through self-service devices, accept the check and remember that you need to pick up your bank card.
When conducting an operation through Sberbank-Online, click on the “print receipt” button. If you have a printer, print immediately. If there is no printer, then save the electronic version of the receipt (as an html page or pdf file)
At the final stage of payment, it is possible to connect auto payment. After which, on a monthly basis, automatic payment for services will take place.
I draw your attention to the fact that the method of acceptance described above, due to changes in the details, contractual relations between the bank and the organization or the entry into force of new legislation, may change over time. This instruction is for informational purposes, does not call for any action, but only shows the basic principles for making such payments via the Internet or self-service devices.
Your questions
On October 13, 2015, I paid for TV services in the amount of 210 rubles for October (login: iptv14139) and 650 rubles for the Internet (login pumpak64). I paid from my account at Raiffeisenbank. I have bank documents confirming payment (payment orders). I can provide copies of them. For reasons unknown to me, the transferred money is not in my personal account. Yesterday, October 19, I had to make a repeated payment through the SB. there should now be a corresponding overpayment on my personal accounts (positive balance. Please explain to me on what basis you do not take into account my payment of October 13? Your company has received money and now twice already. Chaos!!!
Company Smile is a telecommunications provider in the Russian market. The company offers a wide range of services for individuals and business representatives, including Internet access, cost-effective telephony, digital television packages, and video surveillance. The company's customers can use the virtual PBX and public Wi-Fi.
The Smile company provides telecommunication services to residents of Moscow and the cities of the Moscow region.
In 2016, the provider became part of Virgin Connect, one of the largest telecom operators in Russia. This allowed to significantly expand the list of services and improve the quality of customer service.
At present, the provider is ready to provide users with an extended package of services for legal entities, high-quality digital television, and updated favorable tariffs for telephone communications. The company offers customers to use the "Trust payment" service. They also provide free technical support.
To pay for services, you can use the auto payment system or pay using bank card.
Smile and Infoline
On the market, the Smile Internet network is represented by the Infoline company, which provides home network services, fixed telephony and Internet access.
"Infoline" has developed a multiservice network "Smile" - a single network for all cities and districts of Moscow and Moscow region. The network makes it possible to exchange files, chat on the forum, participate in online games, watch movies, download music and books. Especially for young users, "Children's Internet" was developed, which allows you to restrict access to resources that are undesirable for viewing.
Personal Area
For the convenience of user service on the official website of the company is Personal Area. In order to use its capabilities, you must register on the Smile website.
Login to Infoline - personal account Smile: user.smile-net.com.
In the menu section, select the required service - Internet, telephony, digital TV.
To use the "Internet" option, you must specify your login and password used to access the network. To use access to the "Telephony" section, you need to enter the phone number and service agreement.
The following sections are located in the personal account:
- General information - the subscriber's personal account number, information about the tariff plan and billing period;
- Payments - payment history;
- A change of the pin code;
- Contacts;
- Payment by bank card.
Official site
The official website contains information about the history of creation and the main activities of the provider. Interested persons can get acquainted with breaking news, information about partners. Also on the site page you can find information about available vacancies and requirements for applicants.
Internet provider Infoline - official site www.smilenet.ru.
A separate page contains information about promotions, discounts and tariffs for residents of Moscow and the Moscow region.
Separate sections of the site are devoted to the procedure for using the provider's services: unlimited Internet access, purchasing Wi-Fi equipment and connecting shopping centers and restaurants, installing video surveillance and a virtual PBX for offices.
Customers will find information on how to subscribe to antivirus programs and software.
The site contains detailed information about the methods of payment for services. The company offers several options: trust payment, online auto payment from Sberbank, payment using a bank card, payment systems, bank terminals and the Sberbank online mobile application.
For those wishing to use telephony services on the site, you can find information on tariffs in force in the capital and the region, as well as the procedure and conditions for connecting a telephone in a country house. Subscribers will find information about the conditions for using long-distance and international communications.
A separate section contains information on the procedure for paying for telephony services in various ways.
On the page dedicated to digital television, users can familiarize themselves with the proposed tariffs, the connection procedure, the list of channels and payment methods.
For business representatives, the creators of the site posted information on the procedure for connecting corporate Internet and telephone communications in the office, business centers and shopping malls.
For individuals living in the suburbs, information about the use of services in the private sector or cottage settlement will be of interest.
The site contains very detailed instructions on the use of digital equipment.
Residents of the Moscow region can also find out how to use the services of a provider. The site contains information about the conditions for using high-speed Internet, telephony and digital television in Lyubertsy, Krasnogorsk, Balashikha, Korolev, Pushkino, Mytishchi and other cities of the Moscow region.
Connection
In order to become a subscriber of the Smile company, you need to contact the company's employees, who will provide detailed information on the terms of use and the procedure for connecting the services of interest, familiarize you with the tariffs and help you choose the most convenient tariff plan.
To connect services, you can call the provider's phone number or send an application by e-mail.
Internet
The Smile company is a leading provider and provides telecommunications throughout Moscow.
The company's subscribers can use high-speed Internet with free access to the local network, a large selection tariff plans and free connection services.
For new and existing customers, the company offers favorable rates, promotional offers and bonuses.
For fans of online games, the company's specialists have developed the Static IP-address service, which provides permanent access to online games.
For the private sector
Currently, the provider provides the opportunity to use high-quality fast internet not only residents of the city, employees of offices and visitors to shopping centers. High-speed Internet has become available to residents of the private sector or a cottage village. Connect internet to Vacation home has become simple and affordable thanks to the use of modern technologies.
Many have already appreciated the high quality of home Internet and favorable rates. To connect the Internet to a country house, you need to contact the company's specialists who will assist in selecting the most favorable conditions, based on technical and financial capabilities.
The company offers several advantageous tariff plans designed specifically for users living in the private sector:
- Cottage unlimited 35 Mbps wi-fi;
- Cottage unlimited 25 Mbps wi-fi;
- Cottage unlimited 20 Mbps wi-fi;
- Cottage unlimited 15 Mbps wi-fi;
For business
For legal entities, the company offers the use of high-speed Internet, leased line, channel lease.
Tariff plans for business representatives include the use of both unlimited Internet and with a limit of incoming traffic.
Internet access is possible using its own fiber-optic network, or a dedicated line. This connection option is possible using a specially laid communication channel.
A leased line allows you to organize a corporate network, provides Internet access without authorization (login and password). Clients can host their own website or FTP server.
For users of legal entities, the company provides a channel lease service. Also, highly qualified specialists of the company are ready to provide a range of services for the design and installation of an optical fiber line, based on customer requirements.
Telephony
The provider offers to use a landline connection from the Smile company. Using a landline connection is convenient and beneficial for making frequent long-distance calls; older people who do not use cellular communications; in the absence of high-quality mobile communications.
Its main advantages are:
- high quality and stability compared to cellular communications;
- low prices for long-distance and international calls, free calls to fixed city numbers;
- billing is developed taking into account uniform tariff zones, a wide coverage area;
- free connection and configuration of equipment, operational solution technical problems around the clock;
Digital TV
The operator provides connection to digital television in the capital. Using this service, the company's customers get access to 170 channels.
Digital television is characterized by high image clarity and sound quality, no image spillage and no falling asleep. Users have these additional features, as a reminder to watch, add channels to favorites or archive, create additional screens.
It compares favorably with cable, since it does not require antennas for its connection and there is no connection to the line.
